Contact Us
Contact Us
We’d love to hear from you. Our customer service team is here to assist with questions about your order, products, shipping, returns, and other general inquiries.
Customer Support
Email: help@vaultedhours.com
We strive to respond to all customer inquiries within 24–48 business hours.
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM
Pacific Time (PT) – Los Angeles, California
Customer support is currently available in English.
Company & Business Addresses
United States Office:
Vaulted Hours
216 S Alameda Street
Los Angeles, CA 90021
United States
Hong Kong Office:
Vaulted Hours
728 King’s Road
Quarry Bay, Hong Kong
Hong Kong SAR
Please kindly note that during peak seasons, holidays, and promotional events, response times may be slightly longer than usual.
When contacting us regarding an existing order, please use the same email address used when placing your order and include your order number so our team can assist you more efficiently.
For all customer service inquiries, please contact us at: